PRIVACY POLICY
Lisa Cooper VA takes your privacy seriously and only use the personal information you provide to administer and provide the services you have requested. By providing information such as your name, email address and telephone number you agree to being contacted with regards to the services you have requested. All client data is treated in the strictest confidence, with best practice security measures and is only retained for as long as is necessary to carry out the agreed services. Under no circumstances will your information be sold or used by any other organisation.
INFORMATION COLLECTED
“Non-Personal Information” and “Personal Information” is collected in the categories described below.
Usage data
Information will be processed about your use of our website and services ("usage data"). The usage data may include:
(1) the browser types and versions used
(2) the operating system used by the accessing system
(3) the website from which an accessing system reaches our website (so-called referrers)
(4) the sub-websites
(5) the date and time (so-called timestamp) of access to the Internet site
(6) an Internet protocol address (IP address)
(7) the Internet service provider (ISP) of the accessing system
(8) the geographical location of the user
(9) the page views and site navigation paths
(10) the pattern of the users’ use of the service with regards to timing and frequency
(11) any other similar data and information that may be used in the event of attacks on our information technology systems.
The source of the usage data is Google Analytics and GoDaddy Analytics. The usage data collected is needed to:
(1) deliver the content of our website correctly
(2) optimise the content of our website as well as any advertisement
(3) ensure the long-term viability of our information technology systems and website technology
(4) provide law enforcement authorities with the information necessary for criminal prosecution in case of a cyber-attack.
In order to process this information, we have our legitimate interests in monitoring and improving our website and services.
Notification data
We may process information that you provide to us for the purpose of subscribing to our email notifications ("notification data").
Email notifications may be sent to the email address registered by a user, for legal reasons, an opt-out/unsubscribe option will be available.
The subscription to email notifications may be terminated by the user at any time. The consent to the storage of personal data, which the user has given, may be revoked at any time. For the purpose of revoking consent, a corresponding link for unsubscribing is found on each email notification.
Enquiry data, correspondence data and customer relationship data
We may process information contained in any enquiry you submit to us regarding services ("enquiry data"). If a user contacts us via email, social media, text, whatsapp or website contact form, the personal information transmitted by the user is automatically stored.
The personal information may include:
(1) the user’s contact information
(2) the user’s name
(3) the name of the user’s employer
(4) the user’s job title or role
(5) the metadata associated with the communication
(6) and information contained in communications between the user and Lisa Cooper VA
Such personal data transmitted on a voluntary basis by a user to Lisa Cooper VA are stored for the purpose of processing or contacting the user, managing our relationships with customers, keeping records of communication with the user and promoting services to customers.
Publication data
We may process information that the users post for publication on our website and social media pages including LinkedIn and Facebook or through our services ("publication data"). On the website, users can post information by filling out a contact form.
HOW WE USE AND SHARE INFORMATION
Personal Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to the user's email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide support and inform users about promotional offers and services.
Non-Personal Information
In general, we use Non-Personal Information to help us improve the Service and customise the user experience. We also aggregate Non-Personal Information in order to track trends and analyse use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
Legal purpose of the processing of personal data
Lisa Cooper VA may process any of your personal information identified in this privacy policy where necessary for the establishment, exercise or defence of legal claims, both in court proceedings and in an administrative or out-of-court procedure. The legal basis for this processing is the protection and assertion of our legal rights, your legal rights and the legal rights of others.
Lisa Cooper VA may also process any of your personal information identified in this privacy policy where necessary for the purposes of obtaining or maintaining insurance coverage, managing risks, fulfilment of tax obligations, or obtaining professional advice. The legal basis for this processing is the proper protection of our business against risks.
RETAINING AND DELETING YOUR PERSONAL INFORMATION
The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose. We will retain your personal data as follows:
(a) Name, email address, telephone number, IP addresses will be retained for a minimum period of two years and for a maximum period of ten years.
In some instances, it is not possible for us to specify in advance the periods for which your personal information will be stored by us. In such cases, we will determine the period of retention based on the following criteria:
(a) the period of retention of name, email address, telephone number, IP addresses will be determined based on date of initial contact.
YOUR DATA PROTECTION RIGHTS (GDPR and UK GDPR)
If you are a resident of the EEA or the UK, you have the following data protection rights:
· If you wish to access, correct, update, or request deletion of your personal information, you can do so at any time by emailing lisacooperva@outlook.com.
· In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information or request portability of your personal information.
· You have the right to opt-out of marketing communications sent to you at any time. You can exercise this right by clicking on the "unsubscribe" or "opt-out" link in the marketing emails we send you. To opt-out of other forms of marketing, please contact us by emailing lisacooperva@outlook.com.
· Similarly, if we have collected and processed your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
· You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third-party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
UPDATES
We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes to this policy. We may notify you of significant changes to this policy by email or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
CHANGES TO THIS POLICY
This website is owned and operated by Lisa Cooper VA. We are registered in the United Kingdom.
Any changes to our Privacy Policy will be updated on this page and will supersede this version of the Policy. We will take reasonable steps to draw your attention to any changes in our Policy. But as a precaution, we request that you read this document each time you use our website to ensure that this Policy still meets with your approval.
If, at any time you wish your data to be accessed, updated or removed please request this via email to lisacooperva@outlook.com where your request will be processed within 48 hours.
Last Updated: This Privacy Policy was last updated on 30th August 2024.
COOKIE POLICY
This Cookies Policy sets out the basis on which we, Lisa Cooper VA use cookies and similar technologies on or in relation to our website https://lisacooperVA.godaddysites.com (our website). This Cookies Policy is effective from 30th August 2024.
‘Essential’ cookies are automatically placed on your computer or device when you access our website or take certain actions on our website. ‘Non-essential’ cookies and other technologies are only placed on your computer or device if you have consented to us doing so. For information on the difference between essential and non-essential cookies, see the section below entitled ‘What are cookies?’.
By means of a cookie, the information and offers on our website can be optimised with the user in mind. Cookies allow us, as previously mentioned, to recognise our website users. The purpose of this recognition is to make it easier for users to utilise our website. The website user that uses cookies, e.g. does not have to enter access data each time the website is accessed, because this is taken over by the website, and the cookie is thus stored on the user’s computer system.
The data subject may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.
Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on the Service, your choices regarding cookies and further information about cookies.
What are cookies?
Cookies are small data files sent by a website’s server to a web browser, processor memory or hard drive and stored there. They can be used for a range of different purposes, such as customising a website for a particular user, helping a user navigate a website, improving that user’s website experience, and storing that user’s preferences and login information.
Essential and non-essential cookies
Cookies can be classified as either ‘essential’ or ‘non-essential’.
Essential cookies: these are cookies that are either:
· used solely to carry out or facilitate the transmission of communications over a network; or
· strictly necessary to provide an online service (e.g. our website or a service on our website) which you have requested.
Non-essential cookies: these are any cookies that do not fall within the definition of essential cookies, such as cookies used to analyse your behaviour on a website (‘analytical’ cookies) or cookies used to display advertisements to you (‘advertising’ cookies).
Session and persistent cookies
Cookies can be classified as either ‘session’ or ‘persistent’, depending on how long they last after they are placed on your browser.
Session cookies: session cookies last for as long as you keep your browser open. They expire when you close your browser.
Persistent cookies: persistent cookies expire at a fixed point in time or if you manually delete them from your browser, whichever occurs first.
First and third party cookies
Cookies can be classified as ‘first party’ or ‘third party’.
First party cookies: these are cookies placed on your device by our website domain.
Third party cookies: these are cookies placed on your device by third party website domains.
If you require further information about cookies in general, please visit www.allaboutcookies.org.
Essential cookies
These are cookies which are strictly necessary for our website to be able to operate or to provide you with a service on our website which you have requested.
Legal basis for processing: we process information about you contained in or obtained from essential cookies in our legitimate interests (Article 6(1)(f) of the General Data Protection Regulation).
Legitimate interests: ensuring our site functions properly and providing you with online services you have requested.
Name of the controller
Controller for the purposes of the General Data Protection Regulation (GDPR), other data protection laws applicable in Member states of the European Union and other provisions related to data protection is:
Lisa Cooper
Phone: +44 7590672059
Email: lisacooperva@outlook.com.
Website: https://lisacooperva.godaddysites.com
Name and Address of the Data Protection Officer
The Data Protection Officer of the controller is:
Lisa Cooper
Phone: +44 7590672059
Email: lisacooperva@outlook.com.
Website: https://lisacooperva.godaddysites.com
Any data subject may, at any time, contact our Data Protection Officer directly with all questions and suggestions concerning data protection.
How Lisa Cooper VA uses cookies
When you use and access the Service, we may place a number of cookies files in your web browser. First party cookies are placed directly by us and are used only by us.
We use cookies for the following purposes:
· To enable certain functions of the Service
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
· Essential cookies
We may use cookies to remember information that changes the way the Service behaves or looks, such as a user’s language preference on the Service.
We have taken steps to ensure that your privacy and personal data is protected and respected at all times when choosing these cookies.
For more details of the personal data that we collect and use, the measures we have in place to protect personal data, your legal rights, and our legal obligations, please refer to our Privacy Policy.
What are your choices regarding cookies
Before Cookies are placed on your computer or device, you will be shown a popup at the bottom of your screen requesting your consent to set those Cookies.
By giving your consent to the placing of Cookies you are enabling us to provide the best possible experience and service to you.
If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser. Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
For the Chrome web browser, please visit this page from Google: https://support.google.com/accounts/answer/32050
For the Internet Explorer web browser, please visit this page from Microsoft: http://support.microsoft.com/kb/278835
For the Firefox web browser, please visit this page from Mozilla: https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored
For the Safari web browser, please visit this page from Apple: https://support.apple.com/kb/PH21411?locale=en_US
For any other web browser, please visit your web browser’s official web pages.
Changes to this Cookie Policy
We may alter this Cookie Policy at any time. (If we do so, details of the changes will be highlighted at the top of this page.) Any such changes will become binding on you on your first use of our site after the changes have been made. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of this Cookie Policy and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
ADDITIONAL INFORMATION
If you would like to know more about how we use Cookies, please contact us at lisacooperva@outlook.com or by telephone on 07590672059.
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